Case Study :

Clearstream Group

Protecting a Critical Data Infrastructure Facility with Professional Reception Security

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Case study for reception security services provided to Clearstream Group

About the Client

Clearstream Group are experts in hosting, private cloud, networks, and WAN connectivity. They’ve built a reputation for industry-leading skills across key technologies including CISCO, SonicWALL, Checkpoint, Microsoft, and LINUX.

Their services include co-location, dedicated servers, virtual private servers, and network security. In short, they’re the people businesses trust to keep their data safe, secure, and accessible.

That’s a big responsibility. When you’re handling sensitive client data and running critical infrastructure, security isn’t just important; it’s everything. Their Cardiff site is a key operational hub, housing servers and networking equipment for clients across the UK.

The Security Challenge

Data centres are high-value targets. They hold sensitive information, expensive equipment, and the digital infrastructure that businesses rely on. Any breach whether physical or digital can have serious consequences.

Clearstream’s Cardiff facility faced several risks:

  • Unauthorised access: The reception area lacked sufficient control measures to prevent individuals from entering the premises without proper checks
  • Asset protection: Servers, networking equipment, and storage devices are valuable and attractive to thieves
  • Client confidentiality: The data centre holds sensitive information for various clients. Maintaining strict access control is critical for trust and compliance with data protection regulations
  • Regulatory compliance: With GDPR and other data protection laws, Clearstream needed to demonstrate robust security measures

The reception area was the first line of defence and it needed strengthening. Without proper controls, anyone could potentially walk in and access sensitive areas.

Our Solution

Since October 2021, Region Security Guarding has provided a tailored combination of Reception Security and Manned Guarding services at Clearstream Group’s Cardiff facility.

Professional Reception Security

Our SIA-licensed officers provide the first point of contact for everyone arriving at the premises, ensuring every visitor is welcomed professionally while following established security procedures.

Their responsibilities include:

  • Greeting visitors and contractors.
  • Verifying identification and appointments.
  • Managing visitor registration and sign-in procedures.
  • Monitoring access to the building.
  • Supporting staff with visitor enquiries.
  • Responding promptly to security concerns.

By combining customer service with proactive security, our officers help maintain a professional environment without compromising security standards. 

Controlled Access Management

Reception security forms the first layer of protection for the facility.

Working alongside Clearstream Group’s internal procedures, our officers help ensure only authorised individuals gain access to the premises while maintaining clear records of visitor activity throughout the day.

This structured approach supports:

  • Controlled building access.
  • Improved visitor accountability.
  • Better oversight of contractor movements.
  • Secure management of deliveries and collections.
  • Consistent adherence to site procedures. 

Supporting Daily Operations

Our officers work closely with Clearstream Group’s management team, adapting to operational requirements while providing dependable day-to-day security support.

Rather than acting as a standalone security function, they become an extension of the client’s team, helping maintain a secure, organised and professional workplace for employees, customers and visitors alike.

The Results

Since we started working with Clearstream Group, the impact has been clear.

  • Zero unauthorised access. Strict identity verification and access control policies have significantly reduced the risk of unauthorised individuals entering the facility.
  • Enhanced data protection. With robust physical security in place, Clearstream can demonstrate compliance with data protection regulations and maintain client trust.
  • Peace of mind. The team can focus on their core business—providing reliable hosting and network services—knowing their facility is secure.
  • A partnership that works. We’ve been trusted since 2021, and Clearstream continues to rely on us for their security needs. 

Why Clearstream Group Chose Us

  • Experience securing data centres and critical infrastructure
  • Professional, well-presented reception guards
  • Digital visitor management for better tracking
  • SIA-licensed, trained officers
  • Reliable service with zero absenteeism
  • Fast mobilisation across all UK locations

Looking for Professional Reception Security?

Reception areas are often the first and most important point of control for any business. Region Security Guarding provides professional Reception Security and Manned Guarding services that help organisations protect their people, premises and operations while delivering a welcoming experience for employees, clients and visitors.